Sinclair Solutions collects personal information to carry out onsite assessments and create customised solar, UPS, and electrical proposals. This information is used exclusively for these purposes and will not be shared with any third parties. Our team and trusted partners are committed to protecting your data and handling it in accordance with POPIA regulations.
By engaging with Sinclair Solutions, you consent to the collection and use of your information to provide and improve our services. Please note that all solar, UPS, and electrical proposals are estimates only. Sinclair Solutions cannot guarantee system performance, product specifications, manufacturer warranties, or any other details included in the proposals.
All quotations must be signed to confirm acceptance. If a deposit is made without a signed quotation, this will be considered as your full agreement to the quotation, including its terms, conditions, scope of work, and any limitations. Each quotation remains valid for a period of seven calendar days from the date it is issued.
If you choose to cancel any solar, UPS, or electrical work or quotation, a cancellation fee of 20% of the total quoted amount will apply and will be deducted from any refund due. To process a refund, a valid bank confirmation letter, not older than three months, must be provided. Sinclair Solutions reserves the right to suspend or terminate solar, UPS, or electrical services immediately, without prior notice, in the event of a breach of these terms. Any provisions intended to survive termination, such as warranty disclaimers, indemnities, and limitations of liability, will remain in effect.
Sinclair Solutions operates with a live scheduling system, and bookings are confirmed based on current availability. A 75% deposit is required to secure any booking. Delays may occur due to installation backlogs, stock shortages, or weather conditions—particularly for roof installations, as work cannot be carried out on wet surfaces. We will communicate any changes as soon as possible and keep you informed. For construction or building sites, our team will only attend once the site is fully prepared and safe. We do not operate on active sites where ongoing activity could put equipment or staff at risk.
Sinclair Solutions provides insurance coverage for equipment while it is in our warehouse and during transit, up to a specified value. Once the system is installed on-site, it is the client’s responsibility to ensure the system is insured against any loss, damage, or theft.
Once the installation is complete, an invoice for the remaining 15% balance will be issued. This amount must be settled promptly. Please note that municipal delays, snags, or other issues do not constitute grounds to withhold payment. If the system has been commissioned and is operational, the final payment is required.
Sinclair Solutions will arrange for a qualified electrician to complete and provide a Certificate of Compliance (COC) within 7–14 working days. Clients are responsible for ensuring they receive the COC and confirming that all details are accurate.
Obtaining municipal Permission to Install is the client’s responsibility. While Sinclair Solutions does not handle system registration with the municipality, we can refer you to a specialised engineering firm for assistance. Sinclair Solutions cannot be held liable for changes in municipal regulations, meter requirements, or any additional work requested by the municipality. Any such work will be quoted and billed separately.
Sinclair Solutions provides a 6-month workmanship warranty on all installations completed by our team. This warranty covers the quality of the installation and workmanship only and does not include any manufacturer or supplier warranties on equipment or components.
Any work that falls outside the scope of the workmanship warranty, including labour related to manufacturer warranty claims, will be treated as an after-sales service and quoted separately.
The standard 6-month workmanship warranty may be extended by subscribing to one of Sinclair Solutions' Service Packages, subject to the applicable terms and conditions.
Any work outside the original scope or warranty period will be treated as after-sales service and charged accordingly. This includes repairs not related to workmanship, upgrades or modifications, troubleshooting, and optional maintenance. Payment is required upfront before scheduling.
“After-sales service” refers to support, maintenance, or additional work provided after the initial sale or installation, including:
All installations for solar, UPS, and electrical systems are undertaken at the client’s own risk. Clients are responsible for making sure their roof or installation surface is safe and strong enough for the installation before our team arrives. Any pre-existing issues, such as leaks or structural weaknesses, will be recorded prior to installation, and work will not proceed until these are addressed. The area where the system will be installed must be cleared and ready for our team. Sinclair Solutions’ staff are not responsible for moving personal belongings, and any assistance provided in handling items will be at the client’s own risk. Installations are completed in line with current regulations and manufacturer standards, and a Certificate of Compliance (COC) will be issued at an additional cost. Sinclair Solutions cannot accept liability for events beyond our control, including fire, damage caused by weather, or power surges. Should any issues arise from such events, assistance can be provided, but this will be treated as an additional service and billed accordingly.
All equipment and components supplied by Sinclair Solutions are covered by the applicable manufacturer's warranty, subject to the manufacturer's terms and conditions.
It is the client's responsibility to register the manufacturer's warranty where required and to familiarise themselves with the applicable warranty terms.
Should a component fail during the manufacturer's warranty period, Sinclair Solutions can assist with coordinating the warranty claim with the supplier or manufacturer. Please note that a service fee will apply for the removal, transportation, warranty administration, assessment handling, and reinstallation of any component that must be returned for repair or replacement.
Sinclair Solutions is not liable for defects or failures that fall under the manufacturer's warranty, as these are the responsibility of the manufacturer or supplier.
A warranty claim may be denied/considered invalid in the following situations:
Sinclair Solutions does not perform repairs directly. Any product defects or manufacturer faults must be addressed through the manufacturer. Sinclair Solutions is not responsible for any loss, damage, or costs that may arise due to unforeseen delays or expenses associated with manufacturer repairs. We can assist by lodging complaints and connecting you directly with the manufacturer to facilitate repair or replacement of any product purchased through Sinclair Solutions. Please note that any shipping or transportation costs to the manufacturer will be the client’s responsibility unless the manufacturer provides a call-out service or free shipping to cover these expenses.
We reserve the right to use installation photos and videos for marketing unless you request otherwise in writing. Personal information, addresses and vehicle registrations will not be shown.
Certain parts of our website allow users to post comments or reviews. These reflect the views and opinions of the person posting and do not represent Sinclair Solutions. While we are not responsible for the content, we reserve the right to monitor, edit, or remove any comments or reviews that are inappropriate, offensive, or violate our terms. By posting comments or reviews, you confirm that you have the right to do so and grant Sinclair Solutions a non-exclusive license to use, reproduce, and edit your content as needed. We respect our clients’ right to leave reviews. However, we encourage clients to first contact our directors to resolve any concerns directly. Reviews should be fair, factual, and based on genuine experiences. Sinclair Solutions reserves the right to respond with accurate information to address any points raised.
You must not:
Sinclair Solutions offers a referral reward for each successful referral. The reward amount will vary depending on the total value of the referred installation. Payment will be made once:
Sinclair Solutions is not responsible for any loss or damage resulting from products or installations. All work must be carried out by authorised installers to avoid invalidating warranties.
To the fullest extent permitted by law, Sinclair Solutions shall not be liable to you or any other party for any loss or damage:
Sinclair Solutions may revise these Terms and Conditions periodically. If substantial changes are made, we will aim to provide at least 30 days’ notice before they take effect. By continuing to use our services after the updated terms are in place, you agree to be bound by them. If you do not agree with these terms, please stop using our services.
Sinclair Solutions delivers across South Africa.
Free delivery is offered on all inverters and Li-ion batteries. This offer applies to regular priced items only and may be discontinued without prior notice. Delivery is limited to tarred street addresses in major centres. Contact us for a quote for farms or outlying areas.
Bloemfontein, Cape Town, Durban, East London, George, Harrismith, Johannesburg, Klerksdorp, Nelspruit, Paarl, Pietermaritzburg, Polokwane, Port Elizabeth, Port Shepstone, Pretoria, Randfontein, Richards Bay, Rustenburg, Stellenbosch, Vaal, Welkom, Westonaria, Witbank.
Delivery can take up to 7 days depending on your area, but typically around 4 working days.
At Sinclair Solutions, we are committed to providing a positive customer experience. Our Returns Policy is designed to make the process of returning, exchanging, or claiming for damaged or faulty products straightforward and transparent.